Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Lux Med Concierge, LLC ("we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Services Description

Lux Med Concierge provides telehealth medical and wellness services, including but not limited to weight management solutions, anti-aging treatments, wellness therapies, and prescription refills. Our services include:

• Consultations with licensed Nurse Practitioners
• Personalized treatment plans
• Prescription medication services
• 24/7 concierge support

3. Eligibility and User Requirements

To use our services, you must:

• Be at least 18 years of age
• Provide accurate, complete, and current information about yourself during registration and consultations
• Maintain the confidentiality of any account credentials
• Notify us immediately of any unauthorized use of your account

4. Medical Disclaimer

The information and services provided by Lux Med Concierge are not intended to replace the advice, diagnosis, or treatment from a qualified healthcare professional. While our Nurse Practitioners are licensed healthcare providers, telehealth has limitations and may not be suitable for all medical conditions.

5. Telehealth Services

Our services are primarily delivered via telehealth. By using our services, you acknowledge and agree to the following:

• Telehealth involves the use of electronic communications to enable healthcare providers to share information with patients
• There are potential risks to using technology, including service interruptions, interception of communications, and technical difficulties
• Our providers may determine that telehealth is not appropriate for your condition and may recommend in-person consultation

6. Payment and Refund Policy

By purchasing our services, you agree to the following terms:

• All payments are due at the time services are rendered or products are ordered
• We accept major credit cards and other payment methods as specified during checkout
• Refunds may be issued at our discretion and will be evaluated on a case-by-case basis
• Medications and injectable products cannot be returned once shipped due to safety and quality control requirements

7. Prescription Medications

Regarding prescription medications:

• Prescriptions will only be issued after appropriate medical evaluation
• Our providers have sole discretion in determining whether to prescribe medication
• You agree to take medications as prescribed and report any adverse effects immediately
• Sharing or selling prescribed medications is strictly prohibited and illegal

8. Privacy and Confidentiality

We take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as outlined in our Privacy Policy.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Lux Med Concierge, LLC and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Lux Med Concierge, LLC and its providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lux Med Concierge, LLC, its officers, directors, employees, agents, and representatives from any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of our services, violation of these Terms, or infringement of rights.

12. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, and without prior notice or liability. Upon termination, your right to use our services will cease immediately.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Florida.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at: